Managed IT Services for Small
Businesses
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AI Tech Support Provides Managed IT Services for Small Businesses Across Northern New Jersey
AI Tech Support provides responsive and value-driven managed services to businesses large and small in the Jersey City area as well as much of Northern New Jersey. Businesses in the region have relied on AI Tech Support to supply them with reliable and trusted technology services.
Managed Services Create a Smooth, Efficient IT Process Through a Centralized Communication Vector for Everything IT
If you’ve ever had to fill the role of an IT Guy, you would realize how many different things you need to track. Email logins, GoDaddy administration passwords, documentation from who knows how many sources.
Managed IT services offer the value of centralizing communications, process management, task automation, and cybersecurity requirements of your business IT process – just to name a few things. So much more is available as every solution can be adjusted to client needs.
With Managed IT Services From AI Tech Support You Will Gain
- Proactive network monitoring
- Operating system patch management
- Managed email
- Managed cloud services
- Enterprise-grade managed antivirus service
- Managed firewall services to ensure a proactive approach to security
- Proactive network monitoring
- Website content filtration
- Periodic IT audits
- Managed user access control policies
- Quarterly reviews
- Unlimited remote support services (available 12 hours daily)
- Managed server management (on premises or cloud based)
- Enterprise mobility management (EMM) services
- Managed wi-fi services
- Managed help desk services
- Infrastructure management or Infrastructure as a service (IAAS)
- Project management
- Remote monitoring
- Managed VPN
- Remote user administration management
Looking For Fast Support?
A Managed IT Services Program Tailored to Your Business
We are determined to make sure each client gains as much value as they can from our service and support. Trust and rely on our college educated tech team of US-based experts. Leave your technology frustrations with us, and we’ll help you finish your other roles as quickly and efficiently as possible.
While some managed service provider technical support vendors try to sell you everything in their “technical stack” – we don’t. We enable our clients to run their IT in a way they feel comfortable with as long as it works.
Managed IT Support with AI Tech Support will , Resolve the Following Challenges:
- Large service hour charges from IT consultants
- Down time from employees with technical problems
- Employees won't need to spend as much time on technical functions
- Easy access to meet cyber security requirements
- No more hoping your IT guy will actually pick up your call
- Proactive monitoring agents for each desktop/laptop, and server
- Antivirus software for all PC and Mac units
- A managed security firewall with reporting, reviews and VPN if required
- A cloud-based data backup system (compliant with HIPAA/PCI requirements) for easy recovery
- Remote support software on each PC
- Rapid response helpdesk and ticket management that provides the detailed overview of the entire support process from open to close
- Service level agreement (SLA) based on your specific requirement
Small Businesses have These Key Issues with IT Service Providers Specifically Regarding Managed IT Services and Network Management Services
Over the years of providing managed IT services and network support services for a variety of different clients, we've heard several complaints about previous providers. In many instances, it’s not the fault of the service providers in question. Oftentimes, the client dissatisfaction is just due to the nature of one-Man service shops, or two-person tech support companies. Companies with this type of structure can’t deliver and scale an operationally mature service model - unless they have only a few clients.
Two Of The Most Common Issues Are Pricing And Reliability
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Reliability
It is important to find a service provider that you can rely on, to build a relationship over time. This service provider may need to perform additional services later. While costs should be a factor in a customer decision on choice of service providers, the lower price option will usually prove to be less-than-reliable for long term needs.
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Pricing
Many clients have complained about pesky hourly fees. Such as the computer consultant who will try to spend that extra 15-30 minutes onsite, just to charge an extra fee. Independent contractors may charge reasonable hourly rates in some cases. When they rely on service-hours to make a living, their goal is to bill as many as possible.
In the case of independent IT contractors, many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus, they become a Jack-of-All-Tech-Trades and a Master of None. The result is- it may take significantly longer to fix the same type of issue that a specialized technician would.
IT Consultant
Local Service Contractor (IT-Guy) Arrangements for Support Usually Fail for the Following:
- They need consistent service hours. Since IT departments have service requirement fluctuations, your support needs may exceed service providers’ capabilities (for one-man shops) in certain cases. In other cases, your needs will be too low to guarantee their continued interest.
- If they are providing (or attempting to provide) IT management services, they won’t be able to effectively manage the workload. Managed services requires a business of full-time employees for effective service delivery.
- Scheduling can be inadequate, or poor, creating a lack of reliability.
- The goals of the service provider and the client are conflicting in nature (the service provider needs more hours; the client wants to continuously reduce hours).
- Customers may rely on non-technical staff to manage an IT contractor and these types of relationships fail for a variety of reasons.
- Lack of specialization: The computer guy doesn’t really focus that much on managed services. Since he services so many customers, he provides only general tech support across a variety of issues.
Trusted IT Support Company
Managed Services Agreements Which include Proactive Support Don’t Usually Fail For the Same Reasons
- The service hours are not billed separately (no pesky hourly fees).
- Scheduling with an MSP is solid- because they have a staff.
- The goal of the MSP and the Goals of the Client aligned. The MSP gets paid for running the system properly, and if it breaks down, the service is a responsibility of the MSP at no extra charge.
- Cyber security concerns are integrated into the solution.
- Specialization: Since MSP businesses have multiple employees, it’s easier for an MSP business to send a support specialist who is more well-versed in issues like the remote tech support service you really need. This will save you time, and it might even save you money (in billable hours a jack-of-all-trades IT tech would have otherwise charged you).
Is AI Tech Support the Best Service Provider for Your Managed IT Services?
With so many tech services and managed IT service providers in the market offering managed services, it’s hard to say that we are the best service provider for your IT needs. We always strive to be a competitive, top-tier service provider by offering a unique total value proposition across the board and because of this many businesses rely on our services.
Additionally, we are a local branch, associated with a larger, trusted, and nationally recognized IT service and cybersecurity service provider. Our technical services follow industry-guidelines, and we will meet mandated compliance regulations (as needed). We strive to provide top-tier service by offering a unique total value proposition when all aspects are considered. Our partnerships with Microsoft and Google enable us to offer email support and Office support effectively.
When you evaluate cost, response time, reliability, knowledge across the board, efficiency and effectiveness, you will see that we are priced very competitively. Collectively, our tech team covers all areas where a small to medium-sized business may rely on a partner for cybersecurity services.
If you’re ready to take the next step, there is no obligation:
If You’re Ready for a Managed Service, Partner with Our Tech Team!
Contact us today. Tell us more about your business, and what you’re looking for. We would appreciate the opportunity to learn more about your business. Based on your details, we can explain to you how our Managed IT services can benefit your organization.
Feel free to reach out by filling out the contact form. We’ll be able to supply you with pricing in a timely fashion.
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Frequently Asked Questions
Does AI Tech Support Offer Expert Level Cyber Security Services?
AI Tech Support has the internal technical capabilities, processes, procedures and service requirements needed to effectively set-up a secure business network. Our cyber security services cover a wide range of different industries, service types, regulatory challenges and other details – but in the end they are all cybersecurity tasks. If you’re interested in inquiring regarding a specific cybersecurity project or service, please let us know and we can discuss your project in more detail.
How Does AI Tech Support Compare to Local IT Service Providers?
Most IT service providers have limitations with service delivery capability. In one-man or two-man tech shops, businesses may find a local service provider less than adequate if corporate businesses have a large degree of IT support needs. AI Tech Support resolves these service delivery limitations with a full team and scalable service offerings.
What are the Technical Capabilities of the Tech Team?
Our services cover small business and enterprise IT, cybersecurity, cloud and infrastructure. Describe your systems and the skills your project needs so we can discuss the right scope of support.
What is the Minimum Client Size for Tech Support Services from AI Tech Support?
The right service model depends on your systems, internal resources and business needs. Tell us about your organization and the outcome you want, so we can discuss whether project support or ongoing managed services fit best.
Does AI Tech Support Require a Monthly Fee for Cyber Security Services?
We don’t always require a monthly service plan for all of our services, however, most businesses do need ongoing support service related to IT. Many small business owners are not aware of the need for technology maintenance and proactive services. Sometimes it’s because businesses are operating on very thin margins.
Technology systems are complex, and businesses are also complex. We need to utilize as much information in business and technology to create a happy medium between price and value. This is the secret mix that enables us to grow our business, AND support your business effectively and reliably.
In order for us to develop enough revenue to support our business and grow our business, we do need clients who value IT. Additionally, we need to make sure that our clients have the ability to grow and scale their businesses. This puts our business in a place where we can grow with our clients.
Feeling lost in the jargon?
Learn about Managed Service related technical terminology to freshen your understanding of the listed terms.
- Access Control Policy
- Access Management
- Business Continuity
- Business Functions
- Data Privacy
- Data Protection
- Data Safety
- Defined Set
- Large Organization
- Maintenance
- Maintenance Plan
- Maintenance Servers
- Manage Technology Projects
- Managed It Service
- Managed It Service Providers
- Managed It Services
- Service Providers
- Small Customers
- SMB Clients
- Software Companies
- Business Functions
- Business Model
- Business Needs
- Business Responsibility
- Demand
- Desk Services
- Disaster Recovery
- Distribution Companies
- Managed Platform
- Managed Security Services
- Managed Service
- Managed Service Model
- Network Support
- On Premises
- Organizations
- Outsourced Management
- Service Level Agreement (SLA)
- Service Model
- Service Offerings
- Service Provider
- Business Support
- Channel Partners
- Client Faceted
- Client Requirements
- Enterprise Company
- Focus On Your Business
- Hidden Costs
- Hybrid Cloud
- Managed Service Provider
- Managed Services
- Managed Services Model
- Managed Services Provider
- Pay The Ransom
- Penetration Testing
- Proactive Approach
- Proactive IT Services
- Software Requirements
- Software Services
- Support Clients
- Support Model
- Cloud Environment
- Cloud Providers
- Cloud Servers
- Computer Systems
- In House
- In House Teams
- Information Technology
- Infrastructure
- Managed Services Providers
- Management Services
- Mobile Device Management
- Network Monitoring
- Proactive Support Model
- Professional Organization
- Reactive Service Model
- Remote Monitoring
- Support On Demand
- Support Organizations
- Support Services
- Tech Company Near Me
- Customer Expectations
- Customer Retention
- Cyber Security
- Cybersecurity Services
- Infrastructure Costs
- Infrastructure Management
- Internal Management
- Large Customers
- MSP Business
- Multiple Technologies
- Network Infrastructure
- Network Monitoring
- Remote Network
- Management
- Remote Support
- Security Services
- Sensitive Data
- Technical Expertise
- Technical Services
- Technical Support
- Technology Support Costs
- Vendor Responsibility